We make it safe and easy to order online. However, if you don’t feel comfortable ordering online, you can place your order via phone or fax. Give us a call and one of our friendly employees will be happy to take your order over the phone.
Once you
have placed your order, you will receive two emails. The first is a confirmation email that
includes the item(s) that you ordered with prices and total including shipping
(and tax if applicable). This email will
also confirm the shipping address. Notice that if you specify to pick up the order
at the store your order will not be shipped to the shipping address on file. The
second email will be sent once your order is shipped.
If you
need to change/cancel your order, contact us immediately and we will do our
best to catch the order before it leaves the store. If you contact us by phone please have your
order confirmation available for speedy processing. If you prefer to contact us by email, send it
to support@TheArtisanTable.com and
be sure to include your name and ordernumber.
We accept Visa, MasterCard, American
Express, and Discovery.
Shipments
to addresses outside the state of
We ship
to all addresses within the
We ship all of
our products through
USPS or UPS, please call or email if you have questions about your shipment. You
can also specify to pick up your order at the store.
Orders
placed by
If any delay
in shipping is anticipated you will promptly receive and email, notifying you of
the delay.
We want
you to be satisfied with the items you purchase. You may return non-food products within 30 days of
receipt for a full refund – as long as the products are in new condition,
unused, and in its original packaging. You can also
return food products if they are defective in any way (we reserve the right to determine
when a product is defective). You may exchange, or receive store credit for non-food items within 60 days of
receipt – as long as the products are in new condition, unused, and in its
original packaging. Return/exchange postage fees are
non-refundable unless the return was a result of our error. Seasonable items are not returnable or
exchangeable unless defective.
Once we
receive the item(s) credit for returns will be charged back to the credit card
given when the order was placed. Please allow 1-2 billing cycles for the credit
to appear on your statement.
If your
merchandise arrives damaged, is incorrect, or defective please contact us
immediately. We
will give you instructions on how to return the item, and will send you a
replacement immediately.
To return or
exchange an item, simply include the return form (sent with your original
package) and item(s) to:
The Artisan Table ATTN: Returns
7713 Center Boulevard Southeast
Snoqualmie, Washington
98065
We recommend
you return the item through an insured carrier, and that you insure the item for
its full value.
We
respect your privacy. We do not share
your personal information with outside parties.
The contact and financial information that we collect from you at the
time of purchase is only used to complete your order. Our site is secured by GeoTrust to ensure
that your sensitive information remains safe.